CFSL Integrated Report 2025

56

Risk Management

Corporate Governance

Statutory Disclosures

Financial

DIGITAL TRANSFORMATION & INNOVATION Cim Finance continued to accelerate its digital transformation journey in FY 2025, responding to the growing adoption of digital financial services in Mauritius. Digital initiatives cut across all product and service categories, from consumer finance and leasing to cards and factoring, enabling clients to apply for credit facilities, manage agreements, sign contracts, and repayments seamlessly. Launched in 2020, the MoFinans app has become the primary digital platform for customer engagement. More than 150,000 clients are registered on the app, and over 460,000 repayments were completed digitally through all platforms during the year. Digital adoption has enhanced convenience and customer experience. Clients can access real-time account information, download outstanding balance letters instantly, and manage credit card functions such as activation, transaction history, and security settings through the app. For the period from 1 October 2024 to 30 September 2025, over MUR 2.5bn repayments were processed digitally. Over MUR 1.5bn were processed through the Bank of Mauritius’ Instant Payment System (IPS) alone, reflecting both higher engagement and the shift from cash-based collections. Continuous feedback, gathered through surveys, and customer engagement initiatives, has informed ongoing refinements of our digital offerings, ensuring they remain secure, reliable, and aligned with client needs.

MOPAY, A FULLY DIGITAL PAYMENT SOLUTION MoPay is Cim Finance’s first fully end-to-end digital journey, going from application request, to purchases and repayments, designed to make purchasing and accessing services seamless for customers. Launched commercially in February 2025, it allows clients to onboard themselves entirely digitally – from ID verification and facial recognition to document uploads – and gain access to a credit line of up to MUR 50,000. Purchases can be made at over 130 partner merchants, including outlets beyond Cim Finance’s traditional network, with repayment structured in five equal monthly instalments at 0% interest. By the end of FY 2025, MoPay had attracted around 1,000 active users, including new customer segments previously not served by Cim Finance. Customers benefit from convenience, immediate approvals, and transparent credit management, while merchants gain access to streamlined onboarding, automatic refunds, and digital transaction tracking. MoPay exemplifies Cim Finance’s commitment to customer-centric innovation and digital adoption in Mauritius. CASHBACK CREDIT CARD – REWARDING EVERYDAY SPENDING Launched in November 2025 in collaboration with Mastercard, the Cim Finance Cashback Credit Card marks a significant enhancement to our consumer offering. The card provides uncapped cashback across major everyday spending categories, including groceries, fuel, pharmacies and dining. Cashback is automatically credited on a monthly basis, ensuring a streamlined and efficient experience for customers. Fully integrated with the MoFinans app, the card allows clients to activate and manage their card, monitor transactions in real time, and toggle security features on or off instantly. By the end of FY 2025, 23,000 clients had opted for e-statements, eliminating physical mailings and improving both convenience and sustainability. This development reflects Cim Finance’s commitment to leveraging digital tools to deliver practical, inclusive and rewarding financial solutions for everyday life.

Through the MoFinans app, Cim Finance offers a range of digital solutions that cut across products and services:

MoFinans servicing:

Digital repayments: Clients can repay through multiple channels, primarily via the Bank of Mauritius collections through this channel reached MUR 160m+, enabling near-instant, secure, and convenient payments. Instant Payment System. Monthly

E-Loans: MUR 450m+ financed

More than 10,000 digital contracts, 24,000 electronic letters, and 490,000 digital repayment receipts were processed this year, driving a major reduction in paper consumption and a smoother experience for customers.

during the year, representing an 80% increase over FY 2024, with 30,000+ customers requesting the service.