CFSL Integrated Report 2025

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Risk Management

Corporate Governance

Statutory Disclosures

Financial

A future-focused digital journey Our digital journey has been guided by the principle that technology is only valuable when it improves how people access and experience finance. Rather than chasing trends, we have invested in a strong technological backbone, strengthening the systems that underpin responsible lending, data-driven decisions, and operational efficiency. Today, digitalisation has become a core capability in our business, allowing us to expand our reach and create more equitable access to financial opportunities. Initiatives like MoPay and the rollout of our core lending system in Rodrigues, before full implementation nation-wide, are translating into tangible outcomes: faster processing, better informed credit decisions and greater transparency for users. As we now carefully explore data analytics and Artificial Intelligence, each advancement serves a clear objective: to make finance simpler, more transparent, and more secure Delivering financial solutions responsibly is central to our purpose. Responsibility in our sector is about more than compliance or granting credit; it is about guiding how credit is used, so that borrowing remains manageable and does not compromise financial stability. As the only non-bank institution authorised to issue credit cards locally, we take our responsibility seriously. We design solutions with built-in safeguards, maintaining clear, transparent terms so customers understand their commitments and stay in control of their spending. With this in mind, we launched the first uncapped Cashback Credit Card in Mauritius. It rewards everyday spending, while encouraging healthier budgeting and repayment habits. When used wisely, credit can empower households to plan and manage their expenses effectively. This is why responsible lending informs every decision we make, ensuring that access to finance goes hand in hand with financial wellbeing. Inclusiveness across our ecosystem Inclusion is not limited to products; it must extend to the people behind them, who form part of our ecosystem. Whether through merchant partnerships, SME empowerment programmes, or initiatives for our employees, there is a consistent effort to ensure that the value we create is more broadly shared. Our partnerships with retailers provide essential support to businesses across the country. Our SME initiatives, including Fundkiss and Noubiznes, are enabling entrepreneurs to grow and formalise their activities. For our employees, we continue to invest in development, recognition and wellbeing, reinforcing a workplace where people feel valued and fulfilled. For us, inclusion is expressed through everyday decisions that strengthen relationships, expand opportunities and support the socioeconomic fabric of Mauritius. for the people who depend on it. Responsible lending

Sustainability as a strategic priority This year, our listing on the SEMSI was an important milestone, reflecting the maturity of a journey that began years ago, with Cim Finance consistently prioritising ESG, along with pioneering and leading the way in green finance in Mauritius. Building on this foundation, we are accelerating ESG-led growth. Guided by the insights of our double materiality assessment, we are implementing measurable standards across the areas that are most relevant to us, from decarbonisation to governance practices. The evolution of our former ESG sub-committee into a full-fledged Board Committee signals our commitment to strengthening oversight and embedding sustainability into every strategic decision. I am confident that this approach positions us to create lasting value for our shareholders, our customers, and the wider community, while shaping a more responsible financial ecosystem. Building for the decade ahead In October 2024, the Board set out a long-term plan, establishing a sustained direction for Cim Finance in a rapidly changing financial landscape. The plan is structured around shorter horizons, each guided by clear priorities, transparent reporting, and strong Board oversight. It reflects our belief that resilience and relevance are achieved through careful, disciplined steps rather than single moments. Looking ahead, rising operational costs, tighter margins, and unplanned policy changes are expected to affect consumer sentiment and performance. In response, we remain focused on our strategic pillars, while deepening initiatives that support education, financial literacy, community wellbeing, and environmental stewardship. Closing reflections What gives me confidence in our future is the agility and dedication of our teams. The achievements of the past year have not been about technological breakthroughs or new product launches. They are steps that bring empowerment to families and businesses. They help people manage their expenses with confidence. They help entrepreneurs grow. They help our economy progress. These actions sit within the broader framework of the aspirations our country holds for its people and its future. I extend my warm appreciation to our Board members for their guidance and constructive challenge, to our executive and management teams for their leadership and hard work, and to our shareholders, partners and customers for their continued trust and support. Together, we remain committed to building a Company that performs strongly while serving responsibly – a Company that grows by enabling others to progress.