CFSL Integrated Report 2025

GROUP OVERVIEW

25

Introduction

Leadership

Strategy & Performance

Stakeholder Engagement (Continued)

SOCIETY AND COMMUNITIES

SUPPLIERS

SUPPLIERS ARE CRITICAL PARTNERS IN ENSURING SERVICE QUALITY, OPERATIONAL EFFICIENCY, AND RELIABILITY.

THE WELLBEING OF SOCIETY UNDERPINS A STABLE BUSINESS ECOSYSTEM AND SUSTAINABLE GROWTH.

Engagement channels

Engagement channels

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Press releases

• The Group’s website and social media channels • Volunteering and active participation in social-driven activities • Corporate Social Responsibility (CSR) events • Collaboration with NGOs and other social organisations to deliver greater societal impact • ACE Cim Graduate Programme and the Cim Capability Academy

• Meetings, calls, and emails to align expectations, timelines, and quality standards • Supplier assessments

KEY EXPECTATIONS •

KEY EXPECTATIONS • Financial inclusion • Job creation • Responsible and ethical business practices • Environmental stewardship

Transparent tender processes

• •

Fair payment terms

Long-term reliable partnerships

• Opportunities for feedback on processes, quality, and collaboration • Ethical and sustainable business practices

OUR RESPONSE • Targeted CSR investments in education, financial literacy, and environmental initiatives • Long-term investment and participation in communities, empowering individuals and households • Tailored financial products for underserved communities

OUR RESPONSE • Periodic assessments of performance, quality, and compliance • Clear communication on needs, orders, timelines, changes and expected quality standards • Timely payments • Alignment with suppliers who share our values and sustainable practices

• Human Capital Report page 57 • Environmental and Social Report page 69 • Corporate Governance Report page 109